PRIVACY POLICY
Scott Shaheen Personal Training.
1. Introduction
Scott Shaheen Personal Training (“we,” “us,” “our”) is committed to protecting your privacy and handling your personal information in a responsible way. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with us online or offline.
If you are located in Canada, we handle your personal information in accordance with the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and other applicable Canadian privacy laws.
2. Information We Collect
We may collect personal information such as:
Contact details (name, email address, phone number, mailing address).
Account and booking information (login details, appointments, program enrollments).
Health, fitness, and goal information that you choose to share for coaching purposes.
Payment and billing information processed by third‑party providers (such as Stripe or PayPal).
Technical data (IP address, device type, browser type, pages visited, time spent, referring URLs).
Marketing and communication preferences (email/SMS opt‑in status, engagement with our messages).
3. How We Use Your Information
We use personal information to:
Provide and manage our coaching, fitness, recovery, and related services.
Create and manage your account, bookings, and program access.
Process payments and prevent fraud through our payment processors.
Send transactional messages such as confirmations, reminders, and account notices.
Send promotional and marketing communications where permitted by law and your preferences.
Improve our services, websites, funnels, and client experience.
Comply with legal obligations and enforce our agreements.
4. Legal Basis and Consent
Where required by law, including under PIPEDA, we rely on your consent to collect, use, and disclose your personal information for the purposes described in this Privacy Policy.
You provide consent when you submit forms, book sessions, create an account, purchase services, or opt in to receive email and SMS communications. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us or using the unsubscribe options described below.
5. Service Providers and Third‑Party Tools
We use third‑party service providers to help deliver our services and manage our business. These include, for example:
GoHighLevel and LeadConnector – CRM, forms, funnels, marketing automation, email and SMS delivery, and client management.
Payment processors (such as Stripe or PayPal) – to process payments securely.
Email and SMS platforms – to send communications and reminders.
Analytics and tracking tools – to understand usage and improve our services.
These providers may process personal information on our behalf and are only permitted to use it as needed to provide their services to us. Some providers may store or process personal information outside of your province, state, or country (including in the United States), where it may be subject to the laws of those jurisdictions.
6. INTERNATIONAL TRANSFERS
Because we use cloud‑based tools and service providers, your personal information may be transferred to and stored on servers located outside of your province, state, or country, including in the United States. When we transfer personal information, we take reasonable steps to help ensure it is protected in accordance with this Privacy Policy and applicable laws, including PIPEDA where it applies.
7. 7. Email and SMS Communications (CASL)
We may send you commercial electronic messages (emails and text messages) about our services, programs, promotions, and updates, in accordance with applicable laws, including Canada’s Anti‑Spam Legislation (“CASL”) for Canadian recipients.
Each marketing email will clearly identify us as the sender, include our contact information, and provide an unsubscribe link. Each marketing SMS/text message will identify us and include instructions for opting out (for example, replying STOP). You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email, and you can opt out of SMS/text messages by following the instructions in the message. We will process unsubscribe requests as soon as reasonably possible and within the time required by law.
8. Data RETENTION
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required or permitted by law. When personal information is no longer needed, we will delete, anonymize, or otherwise securely dispose of it.
9. SECURITY
We use reasonable technical, administrative, and physical safeguards designed to protect personal information against loss, theft, and unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Your Privacy Rights
Subject to applicable law, including PIPEDA, you may have the right to:
Request access to the personal information we hold about you.
Request correction or updating of your personal information.
Withdraw your consent to our use and disclosure of your personal information (subject to legal or contractual restrictions).
Challenge our compliance with applicable privacy laws.
To exercise these rights, please contact us using the details below. We may need to verify your identity before responding to your request.
11. Cookies and Tracking Technologies
We may use cookies, pixels, and similar technologies on our websites and funnels to operate our services, remember your preferences, understand how our sites are used, and improve performance and marketing. You can usually adjust your browser settings to refuse cookies or alert you when cookies are being sent. If you disable cookies, some features of our websites may not work properly.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the bottom of this page and, where required, provide additional notice. Your continued use of our services after an update means you accept the revised Privacy Policy.
13. Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or if you wish to exercise your privacy rights (including under PIPEDA), please contact:
Privacy Contact
Scott Shaheen Personal Training
Email: [email protected]
Mailing address: 861 Warwick Street, Woodstock Ontario N4S4R6
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